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Privacy & Cookie Policy

Last updated: August 2026

  1. Introduction

Smiling Dolphin, Unipessoal, Lda., which operates the Lisbon Buyer’s Agent brand (“we”, “us”, “our”), is committed to protecting your privacy and keeping your personal data secure. This policy explains what data we collect when you use www.lisbonba.com (the “Site”), how and why we use it, who we share it with, how long we keep it, the rights available to you, and how we use cookies. We process personal data in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and applicable Portuguese law.

In handling your personal data, we make sure it is: processed lawfully, fairly and transparently; collected only for clear, legitimate purposes and not used in ways incompatible with them; limited to what is relevant and necessary; kept accurate and up to date; retained no longer than needed; and held securely.

  1. Information we collect

We may collect information that you give us directly, information collected automatically when you use the Site, and information from third parties or publicly available sources. This may include:

  • Identity and contact data — name, email address, telephone number, and postal address.
  • Technical data — IP address, browser type and version, device and operating system, time zone, and similar information about how you connect to the Site.
  • Usage data — information about how you use the Site and our services.
  • Marketing and communication data — your preferences for receiving updates from us.
  • Service data — where you engage our services, we may also need identification documents, proof of address, and tax or payment details necessary to deliver and administer those services.
  1. How we use your information

We use your personal data to: provide, manage and administer our services, including any payments; respond to your enquiries and requests; send you updates or marketing where you have opted in; manage our relationship with you, including notifying you of changes and inviting feedback; improve and secure the Site and our services, including troubleshooting, analytics, testing and reporting; deliver relevant content; and meet our legal and regulatory obligations. Where we send you marketing, you can unsubscribe at any time using the link in our messages or by contacting us.

  1. Legal bases for processing

We process your personal data on one or more of the following bases: the performance of a contract with you, or steps taken at your request before entering a contract; your consent (for example, for marketing and for non-essential cookies), which you may withdraw at any time; our legitimate interests in running, improving and protecting our business and the Site, balanced against your rights; and compliance with a legal obligation, including the exercise or defence of legal claims.

  1. Sharing your information

We do not sell your personal data. We may share it with:

  • Service providers acting on our behalf under contract, such as website hosting, email and newsletter platforms, and analytics providers.
  • Trusted partners we introduce you to at your request — for example mortgage and credit-intermediation specialists or residency specialists — who act as independent controllers for their own services.
  • Public authorities, advisors, or other parties where required by law, or to establish, exercise or defend legal claims.
  1. International data transfers

Some of our service providers may process personal data outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, so that your data remains protected to the standard required by the GDPR.

  1. Information from other sources

We may receive technical and usage data from analytics and advertising features, and identity or background information from publicly available sources, where relevant to confirm suitability or to protect our business. This is used in line with the purposes and legal bases set out above.

  1. Data security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss or damage, including secure servers, firewalls, and encryption of data in transit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

  1. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected. Where you engage our services, records related to that engagement are generally kept for up to 10 years after completion, to meet tax, accounting, anti-money-laundering and legal-claim requirements. Enquiry data is kept for the duration of our communication and a reasonable period afterwards, and newsletter data is kept until you unsubscribe. After these periods, data is deleted or anonymised.

  1. Your rights

Under data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time (without affecting processing already carried out). To exercise any of these rights, contact us at info@lisbonba.com or at the address below. You also have the right to lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD). Providing your data is voluntary; if you prefer not to, simply do not submit our forms or sign up for the newsletter.

  1. Cookies

Our Site uses cookies and similar technologies to make it work, to understand how it is used, and to improve your experience.

What are cookies? A cookie is a small text file that a website places on your device (computer, phone, or tablet) when you visit. Cookies are widely used to make websites work, or work more efficiently, and to provide information to the site owner. They do not damage your device.

How we use cookies: to keep the Site working and secure; to remember your preferences and settings; to understand how visitors use the Site so we can improve it; and, where you allow it, to show you content and advertising that is more relevant to you.

Types of cookies we use:

  • Essential (necessary) cookies — required for the Site to function and to use its features; these do not require consent.
  • Preference (functionality) cookies — remember choices such as your language or region to personalise your experience.
  • Statistics (analytics) cookies — help us understand how visitors interact with the Site, on an anonymous or aggregated basis.
  • Marketing cookies — used to track visitors across websites in order to show advertising that is more relevant to them.

Third-party cookies: some cookies may be set by third parties, such as analytics or advertising providers, to report usage statistics or deliver advertising. We do not control these cookies, and their use is governed by the third party’s own policies.

Your choices and consent: when you first visit the Site, our cookie banner lets you accept or refuse non-essential cookies. Non-essential cookies (such as analytics and marketing cookies) are set only after you accept them, and refusing is as easy as accepting. You can change your choices at any time through the banner or your browser settings.

How to manage cookies: most browsers let you view, manage, block or delete cookies through their settings, usually under “Preferences”, “Privacy” or “Tools”. If you refuse certain cookies, some parts of the Site may not work as intended. For more general guidance on cookies, independent resources such as allaboutcookies.org may help.

  1. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. When we do, we will change the “last updated” date above, and any changes apply from publication. Continued use of the Site implies acceptance of the policy in force.

  1. Contact

For any question about this policy or to exercise your rights, contact us at:

Smiling Dolphin, Unipessoal, Lda. (trading as Lisbon Buyer’s Agent) · NIPC 513587802 · Atrium Saldanha 

Praça Duque de Saldanha, n.º 1, 1050-094 Lisboa, Portugal · info@lisbonba.com · www.lisbonba.com/contact/

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